Dear Client,
Thank you for choosing Seymour Sleep. Please read these terms carefully.
By taking part in any programme delivered by Seymour Sleep, you agree to these terms and conditions.
Please print or save a copy for your records.
1. Definitions
In this Agreement, the following words shall have the following meanings:
“Coach” means Seymour Sleep, Edge View, Wistanstow, Craven Arms, SY7 8DQ.
“Confidential Information” means all of your personal information, details, and data of any kind, including information which the Coach gains in the course of providing the Services.
“Fees” means the fees charged under Clause 4.
“Services” means the provision by the Coach to you of sleep coaching advice as agreed verbally or in writing and described in the Appendix or Schedule to this Agreement.
“Term” means the period in which this agreement continues in force as specified in Clause 3.
2. Appointment of Coach
You engage the Coach to supply the Services during the Term, and the Coach accepts such engagement upon these terms and conditions.
Your entitlement to take part in any coaching sessions, consultations or workshops arises only when the Coach has received full payment of all sums due, unless other arrangements have been agreed in writing.
3. Term
Your coaching will start on the date stated in your email confirmation and continue for the period agreed there, including any extensions mutually agreed in writing.
Rearrangement of Services, once agreed, will be at the discretion of the Coach and subject to availability.
4. Fees
You agree to pay to the Coach the Fees set out prior to the coaching start date.
If you fail to make any payment in full on the due date, the Coach may charge interest at 3% above the Bank of England base rate, accruing daily from the due date until full payment is made.
Any fees paid are non-refundable should your circumstances change.
5. Coach’s Obligations
The Coach will provide the Services in accordance with the Coaching Rules and Guidelines attached.
The Coach may make reasonable alterations to the content of programmes, workshops, or the fee structure by giving you written notice, without liability.
6. Your Obligations
You agree to follow the Coaching Rules and Guidelines provided to you.
Your commitment and consistency are essential to achieving results.
7. Confidentiality and Data Protection
7.1 The Coach will not disclose any Confidential Information except to employees or subcontractors as necessary for the delivery of Services, or as otherwise required by law.
7.2 These restrictions cease to apply to information which:
(a) enters the public domain other than by breach of this Agreement;
(b) is required by law, court order, or government authority; or
(c) must be disclosed to protect someone from harm or meet safeguarding obligations.
7.3 Any personal data collected from you will be kept secure, and the Coach will comply fully with all applicable UK GDPR and consumer legislation.
7.4 AI Usage: Seymour Sleep may use secure artificial intelligence (AI) tools such as Fathom (for consultation recording and transcription) and ChatGPT (for content drafting and admin support). These tools are used in compliance with Seymour Sleep’s AI Usage Policy.
8. Intellectual Property
All materials, frameworks, and resources provided by the Coach remain the intellectual property of Seymour Sleep or the original license owner.
You may use such materials only for your own personal purposes and must not copy, share, or distribute them without written consent.
9. Liability
9.1 The Coach will exercise reasonable skill and care in delivering the Services.
Liability for errors or omissions shall be limited to a maximum aggregate amount equal to the Fees paid by you.
9.2 Nothing in this Agreement limits liability for fraud, death, or personal injury caused by negligence, or any liability that cannot be excluded by law.
9.3 The Coach’s advice is for educational and informational purposes only and is not medical advice. Always consult your GP or healthcare provider regarding medical concerns. Reliance on any information provided is at your own risk.
9.4 The Coach is not responsible for indirect losses such as loss of income, business, or anticipated savings.
9.5 The Coach is not liable for additional costs due to programme changes or scheduling adjustments.
9.6 The Coach cannot guarantee specific outcomes, as results depend on consistency, child temperament, and adherence to the plan by all caregivers.
10. Consultations, Handouts, and Digital Materials
10.1 Any handouts or materials are at your risk from the time of delivery.
Ownership transfers only after full payment.
10.2 Digital Materials: Due to their nature, e-books, videos, or audio resources are non-refundable once accessed, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
This does not affect your statutory rights.
11. Termination and Cancellation
11.1 The Coach may terminate this Agreement immediately if you fail to pay or breach the Coaching Rules and Guidelines.
In such cases, the Coach remains entitled to all Fees up to the termination date.
11.2 If you enter into this Agreement online or by phone, you have a 14-day cooling-off period from the date of confirmation.
To cancel, you must notify the Coach in writing within this period.
If Services have begun within this time, you will be charged for work already completed.
11.3 Outside of the cooling-off period, cancellations or rearrangements must follow the Coaching Rules and Guidelines.
12. Events Beyond the Coach’s Control
12.1 The Coach will not be liable for failure or delay in performance caused by circumstances beyond reasonable control (“Force Majeure”).
12.2 Such events include but are not limited to strikes, natural disasters, illness, technical failures, or government restrictions.
12.3 Performance will resume as soon as reasonably possible once the event ends.
13. Governing Law
This Agreement and any non-contractual obligations arising from it are governed by English law.
The courts of England and Wales have exclusive jurisdiction over any disputes.
Last Updated: 17 October 2025
