Seymour Sleep Privacy Policy

Seymour Sleep is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information. By using our services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identifiable Information: Name, email address, phone number, postal address.
• Child-Related Information: Details about your child’s sleep patterns, health, and environment.
• Payment Information: Billing details and payment methods.
• Technical Data: IP address, browser type, and usage data when accessing our website.
• Cookies and Similar Technologies: Information about your online activity collected via cookies or similar technologies.

2. How We Use Your Information

Your information is used to:

• Provide and personalise our sleep consultancy services.
• Create customised sleep plans.
• Communicate with you regarding consultations, updates, or follow-ups.
• Process payments securely.
• Improve our website and services through analysis.
• Ensure compliance with cookie preferences and enhance user experience.

3. Legal Basis for Processing Data

We process your data based on the following legal grounds:

• Consent: When you voluntarily provide information to use our services or accept cookies.
• Contractual Obligations: To deliver the services you’ve requested.
• Legitimate Interests: To improve our services and ensure efficient communication.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with trusted third parties:

• Service Providers: Payment processors, scheduling tools, or IT support providers.
• Legal Obligations: When required by law or to protect our legal rights.

All third parties are required to process your data in compliance with applicable laws and to use it only for the purposes specified by us.

5. Data Storage and Security

• Your personal information is stored securely and accessed only by authorised personnel.
• We use industry-standard security measures to protect your data from loss, misuse, or unauthorised access.
• Payment information is processed through secure third-party systems and is not stored on our servers.

6. Retention of Data

We retain your personal information only as long as necessary to:

• Fulfil the purposes outlined in this policy.
• Comply with legal and regulatory requirements.
• Resolve disputes and enforce our terms.

7. Cookie Policy

Our website uses cookies to enhance your browsing experience. By using our website, you consent to the use of cookies in accordance with this policy.

• What are Cookies?
  Cookies are small text files stored on your device when you visit our website. They help us improve your experience by remembering your preferences and gathering usage information.

• Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function properly (e.g., for security or payment processing).
  • Performance Cookies: Help us understand how visitors interact with our website to improve performance.
  • Functional Cookies: Enable personalised features, such as remembering your preferences.
  • Marketing Cookies: Track your online behaviour to provide tailored advertising.

• Managing Cookies:
  You can manage or disable cookies via your browser settings. Note that disabling some cookies may affect the functionality of our website.

• Third-Party Cookies:
  We may use trusted third-party services that place cookies on your device to assist in analysing website usage and delivering targeted content.

8. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent where processing is based on your consent.
• Object to processing based on legitimate interests.
• Lodge a complaint with the relevant data protection authority.

9. Updates to this Policy

We may update this policy from time to time. Changes will be posted on this page with the updated effective date.